Only a few days before diwali the leased line connection
at the Pune, clearing house of one of the top Indian public sector bank broke
in 2015. So the branch was unable to process
the cheques on Saturday. In the evening the leased line company employees
pointed out at the steady green light on the modem and mentioned that their leased
line connection was working fine. The networking company employee however
mentioned that it was 6.00 p.m. in the evening and all his co-workers in the
office have left. Since he is a newly employed person he doesn’t have the
expertise required to solve this issue. So he also left after informing the
Branch Manager.
On Monday when the employees entered the Clearing House,
Pune, the leased line connection at their branch was still not working. Besides
the Branches of that Bank had started calling the Clearing House, inquiring
about the cheques submitted by them for processing. The customers also started
calling enquiring about the delay in the clearing of their cheques. There was
complete chaos in the Clearing House.
Now, as always the Branch Manager (Chief Manager, Scale
-IV) was advised by his most efficient scale – I officer a.k.a alternate Chief
Manager (Scale -I) to send a team of Scale – I officers and clerks to their
Clearing house, Mumbai, until the connection was repaired.
This always happens in the Indian Public sector banks, because the salary package is very meager as compared to the work allotted to an employee.
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