In one of the branches of an Indian Public Sector banks
in Mumbai the newly appointed clerical staff working at the cash counter where he needed
a new pen urgently, because he had to sign the vouchers provided to him by
the customers who paid and received cash from him. Due to heavy crowd at the counter, he had no time to approach
the head clerk and obtain a new pen from her. So he continued using the same pen
which faded intermittently while writing. In case you ever obtained a print on your passbook, you would have noticed the faded print. The ribbons on the printers are seldom changed. Doesn't the service quality get affected?
Meanwhile, when this guy shared his problem with the
customer in front of his cash counter, he offered his pen and requested him to
keep it as a gift to the bank. However the
rules and regulations of the banking industry did not allow this guy to accept
the support from this customer, so he refused. The newly joined staff in the Indian PSB's prefer to buy their own stationary rather than asking for it to their seniors. Why? Because they make them beg for it. The Indian PSB’s must be
including the expenses on Stationary in their balance sheet, Right?
An old staff sitting next to him told him that when he
was young and faced the same situation he had to approach the Head Clerk and
request him for a new pen. The Head Clerk would then ask the clerk to show the
empty refill and only then would provide him a new refill and not a new pen.
The Indian Public Sector Banks very rarely enquire about
their employees’ needs. However they never fail to scold them if they make even
a silly mistake. Only the newly opened branches get the new stuff during their
inauguration. This new stuff is used forever and ever until it breaks ex:
Keyboards, Mouse and other computer peripherals, staplers, punching machines
etc. The depreciation on the computers is calculated for only three years, that
doesn’t mean that these PSB’s throw the old computers out as soon as they
complete three years. They continue to use them till they can.
Recently when one of the branches of an Indian PSB in
Pune needed to install the Biometric devices on its computers, their data
center informed that the computers were supposed to be discarded because they
had already completed a period of three years. They also informed that they
could install the software only on those computers which were covered under the
agreement i.e. those computers which had not been used for more than three
years by the bank.
How can we trust the balance sheet of the Indian Public
Sector banks if the depreciation is not calculated properly?
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