Actually, an old man who was supposed to retire the next year was provided to this branch. He had worked in this branch on MICR platform and had no knowledge of the new CTS platform. He had always been working in the Regional Office, Head Office etc. where customer contact is negligible. When posted to branches he quarreled with the customers. He was on punishment posting to some rural branch, because he had not sanctioned a loan though his higher authorities forced him to do so. He had a pessimistic approach towards things.
Let us finally have a glimpse at the achievement of the Branch Manager. He made a very senior scale – II officer work for his salary (basic approx. Rs 60,000/- + i.e gross salary will be Rs 1,00,000/- +). He succeeded in making him pass max. 200 cheques in inward clearing on a daily basis.